Vodafone Broadband Service Level Agreement
Vodafone focuses on fibre-optic broadband and offers two ultra-fast broadband offerings and four ultra-fast options that enable customers to have ultra-fast networks. As you would expect from a company that has made a name for itself in mobile communications, Vodafone does not offer traditional ADSL services. Instead, the company is focusing on fibre optics and mobile broadband, which are rapidly becoming the norm. Vodafone broadband offers, which UK customers can access, include monthly fixed-rate and (mobile WiFi) contracts and 5G. 2.5 mobile options. Changing the broadband and telephony “home” package. If you request a change to the package or an extension of your contract with us and we agree, you must accept a new minimum deadline and you must pay the new fee for this agreement. Early termination fees may be charged if you change your package during your current minimum period. Your new minimum period does not begin until the service is re-activated. If you choose to terminate the new contract within the first 14 days of the activation of your new service and you are within the minimum term of your previous contract, a fee may be due for early termination. All early termination fees associated with changing your package are based on the monthly planning fees for your Vodafone Home Broadband and Phone plan and the time remaining from your minimum period for your previous package at the time of the upgrade/termination. Please read the price guide, how any early termination fees are charged. Essentials Superfast 1 – Vodafone`s broadband and phone service is available on an 18-month contract and offers an average broadband speed of 35 Mbps (guarantee of at least 25 Mbps).
Corporate broadband customer support is provided by default for The Essentials Superfast 1 and Superfast 2 packages, with call centres open between 8am and 9pm and 365 days a year. 3.4. If you are a Vodafone Broadband customer, you may need to sign a Wayleave agreement. For more details, see Vodafone Gigafast Broadband Customers below. Supplement of 2 euros monthly broadband discount for existing Vodafone pay monthly contract of 12 months mobile customers and 3 euros discount for contract of 18 months mobile customers For online help, the company`s live chat support is available 24 hours a day and can be found under support.vodafone.co.uk/.